at the American School for the Deaf
From the birthplace of American Sign Language, The American School for the Deaf, comes Source Interpreting. At Source, we take the time understand our clients’ needs and provide sign language interpreting for conferences, job interviews, trainings, doctor’s appointments, legal settings and much more. Our knowledge and experience allow us to provide a positive image of accessibility.
Qualified interpreters who are nationally certified and registered with the State of Connecticut are employed by Source and readily available on a varied part time basis. Clients may easily contact an experienced staff member of Source by phone,
e-mail, fax, or by submitting an online service request. Each Source staff member is trained to identify the specific details critical to matching an assignment with the appropriate interpreter(s) and a full time staff interpreter coordinator schedules client requests daily.
The Americans with Disabilities Act (ADA) requires public agencies and certain public accomodations (such as physicians, lawyers, libraries, daycare centers, and hotels) to provide accomodations, including sign language interpreters.
Source stays current on compliance regulations related to ADA legislation, state regulations for the deaf and hard of hearing, and publications from the Registry of Interpreters for the Deaf (RID). Consistent professional interpreting services are provided by Source to satisfy national and state law requirements.
Requesting an Interpreter
A client may contact Source staff by phone, fax, website, or e-mail to request interpreting servies. Website request forms allow for requests to be made conveniently 24/7 and are processed quickly during business hours. For requests submitted by phone, fax, or e-mail, staff members will document the assignment information including the name of the client(s), the location of the assignment, the requested start and end time, assignment duration, contact information and any necessary supplementary information. In situations where there is a preference for specific interpreter(s), schedulers will work closely with requestors.
Last Minute / Emergency Requests
Frequently, clients will contact Source to request immediate interpreting services. This often occurs due to last minute scheduling changes with the client’s organization. Because of the large number of interpreters employed and the scheduling software used by Source, we will make every effort to accommodate short notice requests, with the understanding that it is more difficult to secure interpreting services with minimal lead time.
Source uses state-of-the-art scheduling software that allows our in-house staff to clearly communicate with clients and interpreters. Customers and clients may request interpreting services by phone, e-mail or automatically through our online form. Confirmation e-mails are sent to both the client and the assigned interpreters. This ensures clients are up to date on their service requests and qualified interpreters are sent to their assignments in a timely manner.